Please read these terms carefully before using poco99 gaming services. By creating an account and accessing our platform, you agree to be bound by these Terms & Conditions.
Last Updated: January 15, 2026
For the purposes of these Terms & Conditions, the following definitions apply:
References to singular include the plural and vice versa. Headings are for convenience only and do not affect interpretation. Where the context requires, references to one gender include all genders.
By registering an account with poco99, accessing our website, or using any of our services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety. These Terms constitute a binding legal agreement between you and poco99.
If you do not agree with any provision of these Terms, you must not create an account or use poco99 services. Continued use of the platform following any amendments to these Terms constitutes acceptance of the modified Terms.
poco99 reserves the right to modify, amend, or update these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. The "Last Updated" date at the top of this page indicates when the Terms were most recently revised. Material changes will be communicated via email to registered players or through prominent notice on the website.
These Terms supplement and should be read in conjunction with our Privacy Policy, Responsible Gaming Policy, and any game-specific rules or bonus terms published on the website. In the event of any conflict between these Terms and game-specific rules, the game-specific rules shall prevail for that particular game or promotion.
You must be at least 21 years of age to register an account with poco99 and use our services. This age requirement is strictly enforced in compliance with Indonesian regulations governing online gaming activities. By registering, you represent and warrant that you meet this minimum age requirement.
You must be a resident of Indonesia and physically located within Indonesian territory when accessing poco99 services. We reserve the right to verify your location through IP address tracking, geolocation services, or other technical means.
To create an account, you must provide accurate, complete, and current information including your full legal name, date of birth, residential address, mobile phone number, and email address. All information provided must match your official government-issued identification documents.
You are permitted to register only one account with poco99. Multiple accounts registered by the same person, household, or device are strictly prohibited. Creating duplicate accounts may result in closure of all accounts and forfeiture of balances and winnings.
poco99 is required by law to verify the identity of all players through a Know Your Customer (KYC) process. You must provide copies of valid government-issued identification (Indonesian National ID / KTP), proof of address, and, if requested, a selfie holding your identification document.
Withdrawal requests cannot be processed until your account is fully verified. We reserve the right to request additional documentation at any time to comply with regulatory requirements or to verify the source of deposited funds.
The following individuals are prohibited from registering or using poco99 services: persons under 21 years of age; individuals located outside Indonesia; employees of poco99 and their immediate family members; individuals who have self-excluded from gambling activities; persons with outstanding debts to poco99; and individuals whose accounts have been previously closed for Terms violations.
You are solely responsible for maintaining the confidentiality of your account username, password, and any other security credentials. You must not share your login details with any third party under any circumstances.
You must immediately notify poco99 customer support if you become aware of any unauthorized access to your account, security breach, or suspected fraudulent activity. poco99 is not liable for any losses resulting from unauthorized account access due to your failure to maintain credential confidentiality.
You are fully responsible for all activity conducted through your account, including bets placed, deposits made, and withdrawals requested. Once a bet is confirmed, it cannot be cancelled or amended unless a clear technical error has occurred, as determined by poco99 in its sole discretion.
You must ensure that all information associated with your account remains accurate and up-to-date. You must notify poco99 immediately of any changes to your personal details, contact information, or payment methods. Failure to maintain accurate information may result in delayed withdrawals or account suspension.
Your account is personal to you and may not be transferred, sold, or shared with any other individual. Allowing another person to access or use your account is a material breach of these Terms and will result in immediate account closure and forfeiture of all funds.
poco99 accepts deposits through various Indonesian payment methods including bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallets (OVO, DANA, GoPay, ShopeePay). Minimum and maximum deposit amounts vary by payment method and are displayed during the deposit process.
Deposits are typically processed instantly upon confirmation from your payment provider. However, processing times may vary depending on your bank or e-wallet service. poco99 is not responsible for delays caused by third-party payment processors.
All deposits must originate from a payment account registered in your own name. Third-party deposits (payments from accounts not in your name) are strictly prohibited and will result in the deposit being refunded (minus any processing fees) and potential account suspension.
Withdrawal requests can only be processed to the same payment method and account used for deposits. This anti-money laundering measure ensures funds return to their legitimate source. Withdrawals are subject to identity verification (KYC) requirements.
Minimum and maximum withdrawal amounts apply and are displayed in your account dashboard. poco99 aims to process withdrawal requests within 15 minutes during business hours (09:00-21:00 WIB), though actual processing times may vary based on payment method and any additional verification requirements.
Before withdrawing deposited funds, you must wager at least 1x the deposit amount on qualifying games. This requirement helps prevent money laundering and fraudulent activity. Bonus funds are subject to specific wagering requirements detailed in the applicable bonus terms.
poco99 does not charge fees for deposits or withdrawals, though your bank or payment provider may impose their own transaction fees. All transactions are processed in Indonesian Rupiah (IDR). Currency conversion fees may apply if your payment source uses a different currency.
poco99 reserves the right to request documentation proving the source of deposited funds as part of anti-money laundering compliance. You must be able to demonstrate that deposits originate from legitimate sources. Failure to provide satisfactory documentation may result in account suspension and return of funds.
Bonuses and promotions offered by poco99 are subject to specific terms and conditions published alongside each offer. You must opt-in to bonuses and meet all eligibility requirements to receive promotional credits.
Bonuses are intended for recreational players only. poco99 reserves the right to refuse or revoke bonuses from players engaged in bonus abuse, advantage play, or any activity inconsistent with the spirit of the promotion.
All bonus funds are subject to wagering requirements before they can be withdrawn. Wagering requirements are expressed as a multiple of the bonus amount (or bonus plus deposit amount) and must be met by placing qualifying bets. Contribution percentages vary by game type and are specified in each promotion's terms.
Bonuses and associated wagering requirements must be completed within the specified time period (typically 30 days from issuance). Failure to meet wagering requirements within the time limit results in forfeiture of the bonus and any winnings generated from it.
When playing with active bonus funds, maximum bet limits apply (typically Rp 50.000 per bet or 10% of the bonus amount, whichever is lower). Exceeding maximum bet limits while bonus wagering requirements are active constitutes a breach of bonus terms and will result in forfeiture of bonus funds and associated winnings.
poco99 employs sophisticated fraud detection systems to identify bonus abuse patterns including creating multiple accounts, collusive play, betting on opposing outcomes, and irregular betting patterns designed to exploit bonuses. Bonus abuse results in immediate forfeiture of bonuses, confiscation of winnings, and potential account closure.
All game outcomes on poco99 are determined by certified Random Number Generators (RNG) that have been independently tested and certified by internationally recognized testing agencies. poco99 does not and cannot manipulate game outcomes.
In sports betting, results are determined by official statistics and results published by the governing sports bodies. poco99 reserves the right to void bets if events are cancelled, postponed beyond reasonable timeframes, or if official results indicate irregularities.
Each game available on poco99 has specific rules governing gameplay, payouts, and special features. It is your responsibility to familiarize yourself with game rules before placing bets. Game rules are accessible within each game interface or in the game information section.
In the event of technical malfunctions, disconnections, or software errors that affect game outcomes, poco99 reserves the right to void affected bets and return stakes. Malfunctions void all pays and plays. If you experience a disconnect during gameplay, your bets stand, and results will be determined according to game rules.
poco99 sets minimum and maximum betting limits for all games and betting markets. These limits may vary by game type, player account status, and other factors. We reserve the right to adjust betting limits without prior notice.
poco99 is committed to promoting responsible gaming. We provide tools including deposit limits, loss limits, session time limits, and self-exclusion options. You are encouraged to set personal limits and use these tools to maintain healthy gaming habits. For more information, please review our Responsible Gaming Policy.
The following activities are strictly prohibited and constitute material breaches of these Terms:
Engaging in any prohibited activity will result in immediate account suspension or termination, forfeiture of account balances (including deposits and winnings), and potential legal action. poco99 cooperates fully with law enforcement authorities in investigating fraudulent or criminal activity.
While poco99 strives to ensure continuous service availability, we do not guarantee that our website or services will be uninterrupted, error-free, or free from viruses or other harmful components. We reserve the right to suspend services temporarily for maintenance, upgrades, or to address technical issues.
poco99 services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. We disclaim all warranties including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by applicable law, poco99 shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of our services, including but not limited to loss of profits, loss of data, or business interruption.
Our total liability to you for any claims arising from these Terms or your use of poco99 services shall not exceed the amount of deposits made to your account in the six months preceding the claim.
poco99 is not responsible for the actions, products, or content of third-party payment processors, game providers, or other service providers we integrate with. Your use of third-party services is governed by their respective terms and privacy policies.
You acknowledge that gambling involves risk and that you may lose money. You are solely responsible for your betting decisions and any financial losses incurred. poco99 does not provide gambling advice or recommendations on specific bets or games.
poco99 reserves the right to suspend or freeze your account at any time without prior notice if we reasonably suspect breach of these Terms, fraudulent activity, or any activity that threatens the integrity or security of our platform. During suspension, you will not be able to place bets, make deposits, or request withdrawals.
poco99 may permanently close your account and terminate your access to services if you have materially breached these Terms, engaged in prohibited activities, failed identity verification, or if we determine in our sole discretion that continuing the relationship is not in our best interest.
Upon termination, any bonus balances and pending promotions will be forfeited. Your remaining real-money balance (if any) will be returned to you via your registered payment method, subject to completion of any outstanding verification requirements and deduction of any amounts owed to poco99.
You may request account closure at any time by contacting customer support. Upon receiving your closure request, we will process it within 48 hours. You must withdraw any remaining balance before requesting closure. If your account holds an active balance at closure, we will return it to your registered payment method after identity verification.
Accounts that remain inactive (no login or betting activity) for 12 consecutive months may be subject to an inactivity fee of Rp 50.000 per month or the account balance, whichever is lower. We will notify you via email before applying inactivity fees. To avoid fees, simply log in and place at least one bet.
If you have any complaints, disputes, or concerns regarding poco99 services, you must first contact our customer support team via live chat, email ([email protected]), or WhatsApp. We will investigate all complaints fairly and respond within 48 hours.
If you are not satisfied with the initial response from customer support, you may request escalation to our complaints management team. Escalated complaints will be reviewed by senior management and responded to within 7 business days.
poco99's decision on any dispute is final and binding unless you pursue legal remedies through appropriate judicial channels. We will provide written explanation of our decision including reasoning and any evidence considered.
All gameplay activity, transactions, and communications are logged and preserved for dispute resolution purposes. You acknowledge that poco99's records shall serve as conclusive evidence in the event of any dispute regarding transactions or gameplay.
These Terms & Conditions shall be governed by and construed in accordance with applicable international gaming regulations and principles of fairness and equity. Any disputes arising from these Terms or your use of poco99 services shall be subject to the exclusive jurisdiction of competent courts.
By using poco99 services, you consent to the jurisdiction of such courts and waive any objection to the venue or inconvenience of such forums. However, we encourage resolution of disputes through our internal complaint procedures before pursuing legal action.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.
If you have any questions about these Terms & Conditions or require assistance with poco99 services, please contact our customer support team:
Customer Support Email: [email protected]
Live Chat: Available 24/7 via website
Support Hours: Round-the-clock, 365 days per year
Response Time: Most inquiries answered within 2 hours
Our Indonesian-speaking support team is ready to assist you with account issues, payment questions, bonus inquiries, technical problems, or any other concerns. We are committed to providing prompt, professional, and courteous service to all poco99 players.
All poco99 terms are written in clear language with no hidden clauses. We operate with complete transparency and integrity.
These terms establish clear player rights including fair gameplay, timely withdrawals, and confidential data handling.
We review and update our terms regularly to reflect industry best practices and regulatory requirements.
Have questions about these terms? Our 24/7 support team is ready to clarify any section or provision.
Our customer support team is available 24/7 to answer any questions about these Terms & Conditions
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